Location:
Nashua, NH
Employment Type:
Part-Time
Salary:
Competitive
Job Description
As a member of the Burtons Grill staff your primary responsibility is to work as part of a team to provide all guests with superior service, and a quality product in a safe, clean, and hospitable environment. As a member of the Burtons team, you must always abide 100% by Burtons Grills core values regarding your treatment of guests, other team members, managers and Burtons’ property. The specific knowledge, skill and ability requirements associated with your role as a dining room coordinator are:
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Knowledge of Burtons Grills food and service quality standards and 100% adherence.
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Knowledge of Guest Service & Service Orientation: Knowledge of the principles of guest service including the evaluation of customer satisfaction, and actively looking for ways to help people.
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Active Listening Skills: Giving full attention to what guests, managers, & other team members are saying, taking time to understand the points being made, and asking questions as appropriate.
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Problem Sensitivity & Problem Solving: The ability to tell when something is likely to go wrong and then analyzing information and evaluating results to choose the best solution or course of action.
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Ability to organize, plan and prioritize work.
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Ability to establish and maintain interpersonal relationships and sustain them over time (e.g. to create regular guests).
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Self Control: Maintaining composure, keeping emotions in check and avoiding aggressive behavior even in very difficult situations.
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Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations.
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Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
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Persuasion: The ability to persuade others to change their minds or behavior.
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Responsible Cash Handling: Utilizing personal integrity and basic math skills to handle the assets of Burtons Grill in a responsible manner.
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Memorization: The ability to remember information such as words, names, processes, procedures and numbers.
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English Reading Comprehension: Understanding written sentences and paragraphs in work-related documents provided in English.
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English Oral Comprehension & Expression: The ability to listen to, understand, and communicate information and ideas in spoken word and sentences utilizing the English language. The ability to speak so that others understand.
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General Physical Activity: Performing activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, stooping and standing at length.
Requirements
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Must be at least 18 years of age
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Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
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Ability to bend, twist, and stand to perform normal job functions
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Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers in English