Burtons Grill of Burlington

Job 156075 - {B} Burtons Grill- All FOH positions
Burlington, MA

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Location: Burlington, MA
Employment Type: Full-Time
Salary: Competitive

Job Description

Burtons grill is an upscale-casual restaurant with 10 locations in 5 states and growing!  Our corporate office is based out of Andover, MA.  Our Burlington location is looking to add qualified servers, bartenders, hosts and bussers to our team!

Burtons Grill is looking for an enthusiastic, high energy team members who can fit into our unique culture and follow the 7 Defining Principles our founders put in place: integrity, initiative, knowledge, quality, teamwork, balance, and fun. Our 7 Defining Principles guide what we do, why we do it, and how we do it. If you share our values and you want to grow with Burtons Grill, a fulfilling environment, working together with teammates, building relationships with customers and giving back to the community.

What you bring to the table: As a member of the Burtons Grill staff your primary responsibility is to work as part of a team to provide all guests with superior service, and a quality product in a safe, clean, and hospitable environment. As a member of the Burtons team, you must always abide 100% by Burtons Grills core values regarding your treatment of guests, other team members, managers and Burtons’ property.

What we bring to the table: An exciting opportunity for career growth in a bustling and vibrant environment.  Competitive compensation is based on experience. Medical with a health reimbursement account, a vision plan, Employee assistance programs, prescription drug plan, paid vacations, employee dining program, $150 health club annual reimbursement, direct deposit, ongoing hands on development.

Requirements

The specific knowledge, skill and ability requirements associated with your role as a server are:

  • Knowledge of Burtons Grills quality standards and 100% adherence.
  • Knowledge of Guest Service & Service Orientation: Knowledge of the principles of guest service including the evaluation of customer satisfaction, and actively looking for ways to help people.
  • Active Listening Skills: Giving full attention to what guests, managers, & other team members are saying, taking time to understand the points being made, and asking questions as appropriate.
  • Problem Sensitivity & Monitor Surroundings: The ability to tell when something is wrong or is likely to go wrong; monitoring your environment to detect or assess problems.
  • Ability to organize, plan and prioritize work.
  • Ability to establish and maintain interpersonal relationships and sustain them over time (e.g. to create regular guests).
  • Self-Control: Maintaining composure, keeping emotions in check and avoiding aggressive behavior even in very difficult situations.
  • Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations.
  • Responsible Cash Handling: Utilizing personal integrity and basic math skills to handle the assets of Burtons Grill in a responsible manner.
  • Memorization: The ability to remember information such as words, names, processes, procedures and numbers.
  • English Reading Comprehension: Understanding written sentences and paragraphs in work-related documents provided in English.
  • English Oral Comprehension & Expression: The ability to listen to, understand, and communicate information and ideas in spoken word and sentences utilizing the English language. The ability to speak so that others understand.
  • General Physical Activity: Performing activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, stooping and standing at length.
  • Must be 18 years of age or older
  • Prefer a minimum of one year of previous serving experience
  • Ability to effectively communicate in English (verbal and written)

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